Expectations at Work: The Foundation for Success

Expectations play a critical role in job satisfaction, engagement and feeling valued. However, nearly half of workers report that they do not know what is expected of them (Gallup, 2016). In absence of clear expectations, employees are forced to create their own which can lead to frustration, confusion and overwhelm.

Dr. Agnes Wainman has worked with clients from almost every sector; education, healthcare, finance, manufacturing, legal and government and has seen the impact that Expectation Discrepancy Syndrome can have in the workplace. Using her unique combination of psychological knowledge, clinical experience and humour, Dr. Wainman brings expectations to the forefront. She will teach the audience how to assess and evaluate expectations, decide whether to keep them, tweak them or screw them, and then celebrate the success that comes from having clear expectations that feel aligned with your organization’s mission and values.